Thank you for shopping with Love Layers and Basics. We really hope that you are happy with your purchase. If however you need to return an item for any reason, please see our returns policy below.
- Within 14 days from ship date for full refund or exchange.
- Within 30 days from ship date for store credit.
- Items on clearance, shape wear and jewelry are final sale, sorry.
All of our items are checked before they are sent out to make sure they are in perfect condition, so should you need to return an item to us, we expect it to be returned in the same saleable condition. Items should be unworn, undamaged and with the tags still attached. Please take special care when trying on items not to be wearing any jewellery, make-up, deodorant or body lotion that may leave a scent, a mark, or damage the item. Unfortunately any items returned in an unsaleable condition will not be accepted for a refund/exchange.
Just want to exchange?
If you wish to exchange your item for a different size or colour, or swap it for something else please email us at info@lovelayersandbasicsca so that we can put it aside for you, then follow our returns instructions below.
Received the wrong order or something was faulty?
Oops, we are sorry! We check every order before it goes out, so we are sorry if it is not completely right. Please email us straight away at email@example.com and we will do our best to rectify the situation and put by a replacement for you. If the error was on our part or the item was faulty we will refund any reasonable cost of shipping back to us and you will not pay shipment on the replacement item. The original shipping fee is non-refundable.
Before returning, please email us at firstname.lastname@example.org to inform us of your intent to return and the reason for the return.
A copy of the invoice sent with your order must accompany the return, and please mark your order # on the outside of the package. (The order # can be found on the top right of your invoice).
The item must be in re-saleable condition as stated above and with the tags attached. If possible the item should be in its original packaging. Please give instructions as to whether you would like a refund, exchange or store credit as per the policy above. If you wish to exchange the item for a different item, and you are within the 14 days, it may be easier for you to buy the new item on line, and return the original item for a full refund to avoid risking the item you want selling out. Alternatively, you can email us at email@example.com and we will put it aside for you.
Original shipping charges are not refundable and customers are responsible for the cost of return shipping.
If you opt for store credit you will need to create an account to have this credit applied if you have not already done so.
Please allow 2-3 weeks from the return shipping date for your account to be credited.
For refunds to your credit card, please note that your financial institution may require additional time to process a refund once they have received instructions from us, so there may be a slight delay in the refund showing up on your credit card statement.
Items to be returned must be sent to the following address:
Love Layers and Basics
2, Campbell Drive, Suite 727
Ontario L9P 0A3